Customer Servicing

    Each workshop may be tailored to match target industries, audiences and professions; managed and continuously reviewed by our technical committee     

Customer Service Mindset

Subjects

Customer Service Principles

Attitude

Self Perception


Duration: 9 Hours

Viewing Difficult Customers as Potential Opportunities

Subjects:

Customer Servicing

Handling Difficult Customers

Handling Complaints


Duration: 12 Hours

OCCUPATION SPECIFIC CUSTOMER SERVICE

     Each workshop is occupation-specific serving industries such as hospitality, retail, banking, nursing, security...

The Customer Focused Cashier

Subjects:

Customer Service

Cashiers (Industry Specific)


Duration: 6 Hours

The Rapport Building Server

Subjects:

Customer Service

Food & Beverage Service

(Cuisine/Concept) Specific


Duration: 6 Hours

The Hospitable Receptionist

Subjects

Customer Service 

Hostessing (Industry Specific)


Duration: 6 Hours

Banker Essentials

Subjects

Customer Service

Corporate Identity

(Position Specific)


Duration: 6 Hours

The Kind Nurse

Subjects:

Customer Service for Patients, Families, Visitors


Duration: 6 Hours

The Reliable Valet Parker

Subjects:

Customer Service

Valet Parking


Duration: 6 Hours

Delivery of Satisfaction

Subjects

Customer Service

Delivery Agents 


Duration: 6 Hours

The Hospitable Helper

 Subjects:

Guest Service


Duration: 6 Hours

The Competent Cleaner

Subjects

Cleaning Industry Customer Service

(Part of Structured Commercial Cleaning Scope) 


Duration: 6 Hours

The Effective Security Guard

 Subjects:

Customer Service while Guarding


Duration: 6 Hours

The Perfect Operator

Subjects

Call Center Customer Service

Operator Customer Service


Duration: 6 Hours

The Trustworthy Retail Clerk

Subjects:

Customer Service

Irritating VS. helpful

Positive Attitudes 

Dress Codes 

Grooming 

Basics of Body Language

 

Duration: 6 Hours

International Certifications & Qualifications

We partnered with international organizations to provide you the opportunity of getting internally recognized and qualified.


Our International Partners for Corporate Functions under this section are High field, IBTA & SUITSHUB



Keep an Eye, we are in constant evolution!