Hospitality

Each workshop may be tailored to match target industries, audiences and professions; managed and continuously reviewed by our technical committee

Hospitality Project Management

Subjects

Event Planning

Event Management

Project Management for Hospitality


Duration: 12 Hours

Restaurant Management

 Subjects:

Managing

Planning

Recruiting


Duration: 12 Hours

Quality & Beyond

Subjects:

Quality Assurance

Work space Set-up

Speed of Preparation


Duration: 12 Hours

Turning Complaints into Business Opportunities

 

Subjects

Handling Difficult Guests

Complaint Procedures

Duration: 12 Hours

Hospitality Etiquette & Professionalism

 

Subjects:

Etiquette

Professionalism 

Grooming Standards

Duration: 9 Hours

Telephone Skills for Hotel Operators

 

Subjects:

Telephone Skills

Duration: 6 Hours

World Class Guest Service for Front Office Staff

 Subjects:

Guest Service

Interdepartmental Synergy


Duration: 9 Hours

Service Skills for Waiting Staff

Subjects:

Mise en Place

F& B Service Skills

Quality


Duration: 12 Hours

Up-selling, Suggestive Selling, Cross Selling

Subjects:

Food & Beverage Sales

Promoting Other Services 


Duration: 9 Hours

Rooms' Division Excellence Program

 Subjects:

Reservations Essentials

Front Desk Overlooked Tasks

Housekeeping Management

Proper Concierge Services 

Guest Services 

Security


Duration: To be Determined

Tailored Scope

Guest Retention Program

Subjects:

Mindsets

Attitudes

Behavior

Synergy

Coordination

Guest Service


Duration: 12 Hours

Hotel Sales and Marketing

Subjects:

Sales 

Marketing 

Social Media

Word of Mouth 

Promotions and Event Planning 


Duration: 12 Hours

Food Safety

Level 2 Award in Food Safety

 Subjects:

International Certificate

Food Safety 

Food Handlers

Hygiene

Intro to HACCP


Duration: 6 Hours 

HACCP

Subjects

International Certificate

Hazard Analysis & Critical Control Points

 

Duration: 6 Hours 

HOSPITALITY OCCUPATIONAL SAFETY & HEALTH

Basic First Aid

Subjects:

Risk Awareness

First Aid Basics

CPR

Heimlich Maneuver


Duration: 4 Hours

COSHH

Subjects

Control of Substances Hazardous to Health

Labeling

Storage Principles

Health


Duration: 4 Hours

Safety Committee Implementation

Subjects

Establishing a Safety Committee


Duration: 6 Hours

Risk Assessment & Control

 Subjects

Hazard Identification

Risk Assessment Execution 

Control of Risks 


Duration: 6 Hours

Emergency Action Plans

 Subjects:

Emergency & Crisis Planning

Emergency Response Planning


Duration: 6 Hours

Fire Prevention Plans

 Subjects:

Fire Prevention Plans 

Hazard Identification 

Hazard Controls 

Fire Safety

Evacuation


Duration: 6 Hours

International Certifications & Qualifications

We partnered with international organizations to provide you the opportunity of getting internally recognized and qualified.


Our International Partners for Corporate Functions under this section are High field, IBTA & SUITSHUB



Keep an Eye, we are in constant evolution!